Skip to main content
All CollectionsSigning in to Databook
How to refresh and clear your cookies and cache.
How to refresh and clear your cookies and cache.

Need some help troubleshooting? Clear cookies, cache, and hard refresh on Mac and Windows across Chrome, Safari, Firefox, and Edge in seconds.

Tobias Gorsia avatar
Written by Tobias Gorsia
Updated this week

Hard refresh:

Windows: Hold Ctrl + F5

Mac: Hold Command + Shift + R

Clearing Cookies and Cache:

Google Chrome

Windows

  1. Click three dots in top-right corner

  2. Go to Settings > Privacy and security > Cookies and other site data

  3. Click "Clear browsing data"

  4. Select "Cookies and other site data" and "Cached images and files"

  5. Click "Clear data"

Mac

  1. Click three dots in top-right corner

  2. Go to Settings > Privacy and security > Cookies and other site data

  3. Click "Clear browsing data"

  4. Select "Cookies and other site data" and "Cached images and files"

  5. Click "Clear data"

Safari (Mac)

  1. Click Safari > Preferences

  2. Go to Privacy tab

  3. Click "Manage Website Data"

  4. Click "Remove All" or select specific sites

  5. Close and clear cache via Safari > Empty Cache

Firefox

Windows

  1. Click three horizontal lines in top-right

  2. Go to Options > Privacy & Security

  3. Scroll to "Cookies and Site Data"

  4. Click "Clear Data"

  5. Select "Cookies and Site Data" and "Cached Web Content"

  6. Click "Clear"

Mac

  1. Click three horizontal lines in top-right

  2. Go to Preferences > Privacy & Security

  3. Scroll to "Cookies and Site Data"

  4. Click "Clear Data"

  5. Select "Cookies and Site Data" and "Cached Web Content"

  6. Click "Clear"

Microsoft Edge

Windows

  1. Click three dots in top-right

  2. Go to Settings > Privacy, search, and services

  3. Under "Clear browsing data", click "Choose what to clear"

  4. Select "Cookies and other site data" and "Cached images and files"

  5. Click "Clear now"

Did this answer your question?