Access and Usage FAQ

DatabookGPT is a conversational AI answering sales teams' account and deal questions and proactively notifying critical updates.

Tobias Varshani avatar
Written by Tobias Varshani
Updated over a week ago

How do I use DatabookGPT?

To use DatabookGPT, simply log in and start by posing any questions you have regarding your accounts or the specific opportunity you're currently targeting. The platform will quickly deliver the answers you need and suggest follow-up actions or prompts, guiding you based on the insights provided.

Does DatabookGPT send notifications for my accounts?

DatabookGPT ensures you're always informed about the latest developments in your accounts. It actively monitors for critical updates that could influence your account strategy and swiftly alerts you. The accounts for which you receive notifications are determined by your choices during the sign-up process, yet you have the flexibility to modify your preferences anytime via the settings page. Moreover, you have control over the notification methods for your accounts. By default, updates are sent through email, which directly links to the DatabookGPT interface, allowing you to explore the details of each notification thoroughly.

What kind of questions / prompts can I ask DatabookGPT?

With DatabookGPT, you can ask any questions related to your account across various parts of the sales cycle. Some of the most common types of questions our user have asked include:

  • Account Management: Company-specific insights for your account research and planning.

  • Strategic Narratives: Develop a plan to engage senior executives by addressing their urgent challenges.

  • Sales Outreach: Customize outreach messages for faster deal closure with impactful messaging.

  • Industry & Market Insights: Gain deep insights into trends and challenges in your customers' industries.

In general, users tend to ask short informal questions that are at the top of their minds related to the above use cases.

Are there any best practices in terms of prompts / questions that you recommend we can use for DatabookGPT?

Yes. You can review our Prompt Guide to get access to high quality prompts that will help you meet your sales objectives.

Are there any minimum response time commitments for our questions / prompts?

During the ongoing Early Adopter phase, generated responses undergo initial validation by a human-moderated layer to ensure accuracy and contextual understanding. This process is vital for fine-tuning our model’s response mechanism with real-world questions. As we progress through this phase, we anticipate a swift improvement in response rates. Our team is dedicated to ensuring that all questions receive a response within 24 hours.

Will DatabookGPT have access to my company’s use cases and customer stories (that are available on the Databook Web application)?

Yes. DatabookGPT has access to all the insights and data sets available in the Databook’s web application. Your interactions with DatabookGPT will include relevant references to configured use cases and customer stories, customized to your organization.

What should I do if I encounter a problem with DatabookGPT or want to provide feedback?

If you’re experiencing difficulties with DatabookGPT or want to provide us feedback, here are the steps you can follow.

  • Visit the web platform at https://chat.databook.com

  • Locate and click on the Feedback button. This feature is designed to facilitate quick and easy reporting of any issues you encounter.

  • Follow the prompts to describe the problem you’re facing. Be as detailed as possible to help us understand and resolve the issue efficiently.

Remember, your feedback is crucial for improving DatabookGPT. Whether it’s a technical glitch or a feature request, we value your input and are committed to enhancing your experience.

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